15 min: Share some tips that you have learned today or have used that will support you and others in navigating tough conversations.
Best practices:
Things to avoid:
Things to be mindful of:
5 min: Wrap up: For next week, please take this short listening style inventory assessment before next week and reflect on your results in light of today’s discussion: are there any elements of your listening style that you think suffer when you find yourself in a difficult conversation?
Finally, if you want to learn more about the video we watched, here’s some more reading you can do.